Our refund policy complies with the EU Distance Selling Directive (2000) and is part of UK law under the Consumer Protection Regulations (2000) which relate to distance selling.
In accordance with the above law there is a 7 day cooling off period during which time you have the right to cancel your purchase. If you decide to cancel, we will refund your payment within 30 days of your cancellation.
Because of the nature of our products it is not our policy to refund for eLearning courses once access has been made. When a refund request is received we reserve the right to track the usage by an individual. No refund will be granted if BasisChem has reason to believe that an individual has viewed any of the course material that they purchased.
Please email us at firstname.lastname@example.org if you decide you want to proceed with a refund.